Information about shipping delays due to Covid-19
All shipping times quoted on our website are estimations provided to us by our courier. While we endeavour to ensure you receive your order in a timely manner, shipping times are dependent on the courier and outside influencing factors. (Eg: Floods, fire, pandemics, public holidays may cause delays). Once your order has left our warehouse and a tracking number has been received, please refer to the relevant courier for all update requests.
Here's some information directly from Australia Post:
Where do you ship from?
We hold all of our stock in our warehouse on the Gold Coast, Australia. All orders are packed and sent locally from there.
Who do you ship your orders with?
We're partnered with Australia Post. All orders are sent with free standard, tracked shipping via Australia Post. You can select to pay for additional express shipping at the checkout.
I have placed my order but haven’t gotten my tracking number yet. How long should this take?
Please allow for 1-2 business days for your order to be processed within our warehouse and for a tracking number to be generated. Please also check your junk/spam folders as tracking numbers are sent to your email via an automatic notification.
I received my tracking number but there are no updates?
After your order has been received, it is processed in our warehouse where we generate a tracking number with the courier company. The tracking number will only be updated once it has been scanned in by the courier. This can sometimes take 1-2 business days.
I entered the wrong details on my order, how can I change it?
In the case that you have incorrectly entered your address, please contact our customer service team at: firstname.lastname@example.org as soon as possible. If not notified as soon as possible it may unfortunately be too late to change the address. While we will do our best to ensure your order reaches you, we do not offer a refund on items sent to the incorrect address if you have not attempted to notify us. Any return to sender or re sending fees will be incurred at the customers expense.